Frequently Asked Questions
Do I need experience to climb?
Not at all! Most of our members started with zero experience. We offer a free 15-minute orientation for first-timers, and our staff is always on the floor to help. Just show up in comfortable athletic clothes.
What should I bring?
Comfortable athletic wear (like you'd wear to the gym). We provide climbing shoes, harnesses, chalk, and everything else you need. A water bottle is recommended!
How long does a session last?
A day pass gives you all-day access — come and go as you please. Most climbers spend 1.5–2 hours on the wall per session. No time limits.
Can I climb alone?
Yes! Our bouldering area requires no partner, and we have 8 auto-belay stations on the top-rope walls for solo climbers. No belay experience needed for auto-belays.
What ages do you serve?
Our youth program starts at age 4. Kids under 14 must be accompanied by an adult. We have dedicated youth climbing areas and family-friendly hours on weekends.
Do you offer refunds?
Day passes are non-refundable. Memberships can be cancelled with 30 days notice. 10-punch passes never expire. If you're not satisfied after your first visit, talk to us — we'll make it right.